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PUBLIC SECTOR: Workers required to speak fluent English

30 September 2016  

Public authorities need to update their employment policies and procedures in light of a new requirement for their customer-facing workers to be proficient in English, explain Gemma Cawthray and Charlotte Williams

On 21 July 2016, the Cabinet Office and Home Office published a code requiring customer-facing workers in the public sector to be fluent in English or Welsh. The code of practice on the English language requirement for public sector workers (the code), together with a related impact assessment, sets out details of this new ‘fluency duty’ and gives guidance on meeting the obligations. This article examines the requirements and what they mean for public sector employers.



Last modified on 05 October 2016